Super accounting managers | Frequent questions

FAQs

1. How do you access the software and files stored in our server?

We will be accessing the software and files using Remote Desktop Protocol (RDP) or any of the cloud based technology.

2. Are you a certified accountant?

All our accountants are qualified with post graduation degrees from recognised universities. Our staffs are highly trained, experienced and all of the work is reviewed by senior staff members. Further to this, our firm has worked on and refined their internal process to minimize errors ensuring a premium service with the highest quality.

3. How do you train your staff in Australian accounting/tax?

All accounting associates must go through 8 weeks of induction training covering Australian accounting and taxation. Accounting associates must pass the assessment test administered at the end of training before they are assigned with live jobs.

4. What is your part in SMSF audit process?

We assist for smooth completion of audit process by preparing the necessary reports and letters for auditor’s verification.

5.Is your team software proficient?

Our team members are continuously trained on accounting software and principles.

6. Do you have contracts and trial periods?

We have contracts and trial periods as required. Accountants may request an obligation-free trial of our processes.

7. How will we conduct meetings each month?

We can work with you to arrange phone and Skype, GoToMeeting, Zoom meetings, etc. We tailor the engagement to suit you.

8. How much scalable are you?

On a short notice, we can expand the size of team with well trained resources, as per the requirement.

9. What are your terms of trade?

We offer direct debit and other payment terms on a weekly, biweekly or monthly basis. We do this to help you implement better client payment terms, which will increase your cash flow.

How can we rely that our data with you are secured?

Your data is very much secure with us, as we strictly comply with the standards of ISMS (Information Security Management System). Moreover, we also have security policies as like restricted usage of personal mobiles, emails or any communication devices. We would proudly say that data is our asset and we keep it safe.

What are the communication platforms you use?

We have the various platforms to get in coordination with you, like:

Telephone
Email
Chat
Skype
Other modes of communication which you are comfortable with

Where are the client information saved?

Client information is saved in our private server.

Who can access the client information?

Only the persons who are authorized with your work will be able to access the information.

How it works

Velan is one of the leading Financial services providers, having its offshore delivery center in Coimbatore a South Indian City, works for many clients in many countries around the globe. We access your data by different methods, like:

Document sharing through drop box, email or similar cloud based applications.
Software sharing through Remote desktop or team viewer and similar other technologies

What is your billing model?

Our billing model is either fortnight or monthly.

What is your working time zone?

We work round the clock, we will be available to be contacted during the Australian office hours.

What is the usual turnaround time (TAT)?

We are more focused on the quality of the work and Turnaround time, we deliver the work within or before the time frame promised from our end. As the TAT for each file and work size differs.

Whether we will be working with the same person all time?

Your project will be given to one manager, who in turn will be working with his team. He / She will be your point of contact at any time for clarification.

Superannuation

When can the super benefit be accessed?

Generally, Super benefits can be accessed once the member attains the preservation age and retires from work or else attaining the age of 65. It can also be accessed in case of total permanent disablement.

What is Spouse contribution?

Spouse contribution is an amount put into the spouse’s Super account in order to help them to make their savings for retirement. The contributions made into spouse account are eligible for deduction.

What is Superannuation Guarantee Contribution (SGC)?

Superannuation Guarantee is the minimum amount that an employer should contribute to the superannuation fund for the retirement benefit of their employee. As on date the SGC percentage is 9.5%

Can the super benefits be accessed early?

The super benefits can be accessed early on the following grounds:

Terminal illness.
Permanent incapability.
Severe financial hardship.
Compassionate grounds.
An account balance of $200 or less, or
Permanent departure from Australia.

How much super is needed for retirement?

There is no fixed amount that can be determined as a need for retirement savings. The members can have the amount retained as per their personal requirements.

Is the TFN mandatory for Super Fund?

TFN is mandatory to be provided for super funds. Unless the TFN is provided the member cannot make contribution in to the fund.

Data Security